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the happy angel company - privacy policy

The Happy Angel (Cleaning) Company (“HAC”) is fully committed to respecting your privacy. The purpose of this policy is to tell you how and why HAC collect personal data from you and how HAC process it. When you visit our website you accept the terms laid out in our privacy policy and how HAC use your data.


Under the original Data Protection Act 1998 and now the enhanced General Data Protection Regulation (GDPR) the Data Controller is The Happy Angel Company. Our Head Office address is:


What Information do HAC collect?

Depending on which part of our site you visit HAC may collect information from you with regard to:

  • Customer / prospective customer enquiries

  • Customer / prospective customer agreements

  • Existing & prospective sub-contractor and partner applications

  • Existing & prospective Sub-contractor and partner references

  • Existing & prospective Sub-contractor and partner agreements

  • Prospective Franchisee enquiries


All of the above is done through the various forms on our website, by email, telephone and hard copy documents. Please note that
sometimes calls may be recorded with a pre-warning.


HAC may also collect information from you when you visit our website. This will include:

  • your IP (Internet Protocol) address,

  • browser type,

  • browser version,

  • plug-ins,

  • operating system,

  • geographical location, and time zone.


HAC may also collect information on how you interact with our site. For example: the pages you visit, where you have come from, the length of time you stayed on each page and page load times.


What are Cookies?

Our website, like all others, uses ‘cookies’ to improve your experience while visiting the site. There is a cookie control system that allows you, on your first visit to the website, to allow or disallow the use of cookies on your computer / device. You can also delete cookies in your browser.


Cookies are small files saved to your computer that track, save and store information about your interactions and usage of the website. This allows our website, through its server to provide you with a tailored experience.


HAC use special software to monitor visitors to better understand how they use the HAC website. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website.


You can read Google’s privacy policy here for further information (

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.


Why HAC collect your data and how HAC use it

HAC use data collected from you to carry out our obligations under any contract entered into between you and us. HAC may also use data that HAC have collected from you (and with your consent) to provide you with information about our services that you have enquired about, or that are similar to what you have enquired about. Data is also collected to deliver relevant advertising to you, and to assess how effective that and other advertising has been.


The legal basis for our processing therefore falls under Article 6 of the GDPR, namely:

  • Consent

  • Contract


Who does HAC give your data to?

Your data is provided to third party franchisees of the Happy Angel franchise network in order to use the information provided to deliver the services requested by you. They will also pass your details to relevant sub-contractors and business partners in order to provide you with the services you have requested. If you have applied to work in partnership with us HAC will also pass your details to referees nominated by you to obtain relevant references.


How HAC store your data

HAC are careful to ensure your personal data is kept secure. Data is stored on secure servers that HAC use or on secure servers that our franchisees use. HAC maintain appropriate anti-virus and firewall software to reduce the risk of unauthorised access. Where data is stored in hard copy format HAC ensure this information is kept locked away safely.


Your rights

Under GDPR you have a right to request access to the data HAC hold on you. You also have the right to:

  • be informed;

  • update/rectify;

  • erase;

  • object;

  • transfer;

  • withdraw consent; or,

  • stop us from processing your personal data.


To exercise your rights in any of these respects, please contact us using the contact details at the bottom of this policy.


You can find out more about your rights from the Information Commission’s Office (ICO). They are the Supervising Authority for Data Protection in the UK. You can find out more information here:


You can complain to us about the use of your data via the contact details below. You can also complain to the ICO via their website above.

Accessing your data

You have the right to access the data HAC hold about you. To do this, please contact us via the contact details at the end of this policy.


How long do HAC keep your data for?

HAC keep your data only for as long as is required to fulfil the purpose for which it was collected. This includes for the purposes of satisfying legal and accounting requirements. If HAC provide any paid services to you then HAC are required under UK tax law to keep information for a minimum of 6 years. Any information HAC collect from you with regards to marketing purposes will be kept until you notify us that you no longer wish to receive this information.


Changes to the HAC privacy policy

Any changes HAC make to this policy will be posted on this page. Please check back for updates.


Contact details

The Happy Angel Franchising Company Ltd


Heath Rd



NR16 2DS


This policy was last updated in May 2019

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